- A return can be requested by e-mail within 14 days after delivery. Indicate which article(s) you would like to return.
- If your request is approved, you will receive a return number, a return form and the return address. Await our approval and instructions. Returns without a return number and/or return form will not be accepted.
- Return shipments are at customer's own expense and risk.
Sale & archive sale articles are not accepted return.
Non-EU orders can not be returned or exchanged.
Earrings & socks can not be returned for hygienic reasons.
Exchange:
Place a new order and follow the above steps for a return.
Confirmation upon receipt of return:
We expect a return in perfect condition and check carefully after receipt.
After approval of your return you will receive a confirmation by e-mail within 14 days.
You will receive the corresponding refund on the account with which the order was paid.
Return articles will not be refunded and/or exchanged if:
- Original brand-, price- and/or security tags have been removed and/or moved.
- The possible packaging of the article is damaged, and/or is missing and/or is incomplete.
- The article has been worn and/or washed.
- The article shows traces of wear and/or use.
- The article has spots and/or perfume fragrance and/or other fragrances.
- Shoe soles are damaged.
- The article is damaged and/or you have tried to repair the damage/defect yourself.
- The prescribed usage- and wash instructions of the article has not been followed.
