You have fourteen days to return an article, starting at the time of delivery of your order. You must notify us by email which articles you would like to return. We will provide a return authorization number, a return form and the return address. Returns without a return authorization number and/or return form are not accepted.
Returns are for your own expense and risk of the consumer.
Place a new order and follow the return policy above.
Return articles will not be refunded and/or exchanged if:
- Original brand-, price- and/or security tags have been removed and/or moved.
- The possible packaging of the article is damaged, and/or is missing and/or is incomplete.
- The article has been worn and/or washed.
- The article shows traces of wear and/or use.
- The article has spots and/or perfume fragrance and/or other fragrances.
- Shoe soles are damaged.
- The article is damaged and/or you have tried to repair the damage/defect yourself.
- The prescribed usage- and wash instructions of the article has not been followed.
Sale & archive sale articles are not returnable.
Earrings, socks and facemasks can not be returned for hygienic reasons.
Non - EU orders:
Please note that non-EU orders can not be returned or exchanged. Purchases are final.
Confirmation of return:
Within fourteen days of receipt of your return, after review and approval of your return, you will receive a confirmation by e-mail and the corresponding refund.